Recently there has been a lot of talk about the iPhone being introduced on the Verizon network in the States. This has interested me the past few months; as an American obsessed with Apple, but locked into a Verizon account, I’ve had to deal with using crappy phones the past few years just waiting for this godly phone to enter the Verizon network. However there is some speculation as to whether or not Verizon’s capacity is up for the influx of new smartphone customers according to this article.
Analysts say that service providers have learned since 2007 how their customers use smartphones and the proper infrastructure required to meet these needs. Verizon learned from AT&T’s struggles to keep a reliable service when they introduced the iPhone, and many believe Verizon will be able to handle the new iPhone enthusiasts.
Verizon must prepare for the incoming needs of new smartphone users when they introduce the iPhone (hopefully in January). By having a proactive disaster recovery plan, they should be able to approach any service failure or downtime with confidence. Their customer’s must also be assured that Verizon’s main concern is reliability which is “… [Their] DNA, it is [their] brand — anything [they] do, or don’t do, in the future, will ensure a good customer experience.”
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